Background

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Policy

West Pak Avocado, Inc. Privacy Policy Effective date: 06/01/2006

At West Pak Avocado, Inc. we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use West Pak Avocado, Inc. services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Log information

When you use West Pak Avocado, Inc. services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Information you provide

When you sign up for a West Pak Avocado, Inc. Account or other West Pak Avocado, Inc. service or promotion that requires registration, we ask you for personal information (such as your name, email address, account password, ranch or customer name…). For certain services, such as our buyavocados.com program, we also request credit card or other forms of payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other West Pak Avocado, Inc. services in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

User communications

When you send email or other communication to West Pak Avocado, Inc., we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Accessing and updating personal information

When you use West Pak Avocado, Inc. services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users' personal information.

Ecommerce information

Sales Tax - California residents will be charged sales tax on non-food items, such as kitchen accessories. Combination items such as gift baskets containing both food and non-food items may be subject to sales tax depending on their content. California residents will also be charged sales tax on the shipping & handling fee associated with their purchase. Residents of all other states will not be charged sales tax.

Credit Cards and Security - Your credit card information is protected while shopping by the industry standard in secure encryption, SSL (Secure Socket Layers). West Pak Avocado, Inc. accepts Visa, MasterCard, Discover, and American Express. You must be at least 18 years of age, have a valid credit card and have permission to use the card to make orders through this website.

Refunds - West Pak Avocado, Inc. guarantees your satisfaction with the quality of every product you purchase. On the day of shipment, we hand pack each box direct from our orchards to meet your order's needs. We never pre-pack our boxes! If, for any reason, you are not satisfied with your purchase, please contact us at diane@westpakavocado.com and we will arrange for a credit of the original cost of the item(s) purchased or replacement with the same or similar item(s). If you do not contact us within 30 days of receiving your order, you waive your right to a refund or replacement.

Shipping - Most orders will be processed and shipped in 2-3 business days. We ship only within the United States. West Pak uses UPS expedited shipping, which guarantees no more than a 3 day transit. We do not ship to P.O. boxes and do not recommend ground service as shipping.

Changes to this Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes).

Questions

If you have any additional questions or concerns about the West Pak Avocado, Inc. Policy, please feel free to contact us any time through this web site.